As a patient, You Have Rights

Parkview Health believes you have the right to make decisions about your healthcare. An ethics committee is available to support those making difficult healthcare decisions. The hospital’s policy, provided for under Indiana law, has been established to identify the patients’ rights and responsibilities.

Care decisions – you have a right to:

  • Be involved in the development and implementation of your plan of care, discharge plan and pain management plan.
  • Be told by your physician or representative of any care instructions needed following release from the hospital.
  • Know of any experimental, research or educational activities that may affect your care or treatment and the right to refuse to take part.
  • Consent to care and/or treatment and to informed consent for special procedures.
  • Refuse care, treatment or services, as permitted by state and federal law.
  • Be informed about the outcomes of your care, treatment and services, including unanticipated outcomes.
  • Designate another individual to be involved in the development and implementation of your plan of care, discharge plan and pain management plan.

How we care for you

  • Considerate, safe and respectful care.
  • Appropriate medical treatment and accommodations are available when medically necessary, regardless of race, religion, sex, disability, age, national origin, gender identity, sexual orientation or source of payment.
  • Expect a quick response to reports of discomfort and pain.
  • Have a family member or designated support person and your physician notified of your admission to the hospital.
  • Receive visitors whom you designate including spouse, domestic partner, another family member, or friend and the right to withdraw or deny such consent at any time. Have a designated support person who is with you while you are in the hospital. In certain circumstances, visitors and designated support persons may be asked to leave if their presence compromises the patient’s clinical care or the care of another patient. This visitation is unrestricted on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation or disability.
  • Receive care that meets or exceeds national hospital standards.
  • Have quality care given by health professionals who are appropriately licensed, certified and/or trained.
  • Refuse to talk with or see anyone not officially or directly connected with the hospital or your care.
  • Wear clothes and religious or symbolic items, as long as they do not interfere with tests or treatment.
  • Be interviewed and examined in areas designed to assure reasonable privacy. This includes the right to have a person of one’s own sex present during certain parts of a physical examination or procedure. If this request is made, every effort will be made to honor that request.
  • Not remain unclothed any longer than necessary to do an exam or procedure.
  • Be placed in protective privacy when considered necessary for personal safety.
  • Be free from all forms of abuse or harassment. This includes mental, physical, sexual, and verbal abuse, neglect, and exploitation.
  • Know the name and professional status of those providing your care.
  • Know who is responsible for ordering and performing your procedure and treatment.
  • Receive from physicians and other caregivers up-to-date and understandable information concerning your diagnosis, treatment and future condition.
  • Make informed decisions regarding your care, including pain management. This does not provide the right to demand treatment or services that are not clinically or medically necessary.
  • Communicate with and receive visitors designated by you, including but not limited to, a spouse, domestic partner, family member or friend, as long as it is medically appropriate.
  • Have assistive devices available for your needs.
  • Have interpreter services provided at no cost to you.
  • Request advice from a different physician, which may be at your expense.
  • Not be moved to another organization unless you or a designated representative has received a complete explanation of the need for the move, any alternatives to such a move have been offered and acceptance has been received by the other care facility.
  • Be given or told the hospital rules and regulations that relate to your responsibilities as a patient.
  • Limit the release of information regarding your presence in the facility.
  • Provide consent prior to use of video or other electronic monitoring/recording methods.

Hospital bill

  • Know the treatment costs, as much as they are known.
  • Request and receive an itemized and detailed explanation of the total bill for services provided in the hospital.

Advance directives

Have advance directives, which allow you or someone you trust to make your healthcare wishes known, that will be followed under appropriate circumstances by hospital staff and physicians. Patient preferences will also be given strong consideration in end-of-life decisions.

Medical records

  • Confidentiality of your records.
  • Have your records reviewed by individuals directly involved in your treatment or in the monitoring of its quality.
  • Get information, request amendment to, and receive an account of disclosures, contained in your records within a reasonable time frame as stated by hospital policy and state law.
  • Have your records reviewed or released when you or your legally authorized representative give written permission as stated by hospital policy and state law.

Complaints/Concerns
Tell us about complaints/concerns and receive prompt answers. If there is a problem, please direct your concern to any staff member or manager. If this is not satisfactory, you may contact: Parkview Patient Advocates

Our patient advocates are very interested in your concerns and will work to resolve the issue to your satisfaction. You may also voice your concern to:

Indiana State Department of Health
2 North Meridian Street
Indianapolis, IN 46204
(800) 246-8909

The Joint Commission
Office of Quality Monitoring
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
(800) 994-6610
If you are a Medicare beneficiary, to express concerns about the quality of your care while in the hospital or feel that you were discharged from the hospital too soon, you may contact the Medicare Office in Indiana at 1-800-MEDICARE (1-800-633-4227) or for TQY/TTD 1-877-486-2048.

Patient Responsibilities

You also have certain responsibilities which should be carried out in your own best interest. If you do not understand any part of your health care process, please ask your physician or nurse for assistance.

  • The patient is responsible for providing accurate and all information relating to personal health, to the best of his or her knowledge.
  • The patient is responsible for communicating if he or she clearly understands the proposed treatment program and is responsible for following the treatment as recommended by the physician. A good relationship with your physician is paramount to the success of your treatment. Be honest and open with your physician. Please do not hesitate to ask questions or relate concerns.
  • The patient is responsible for his or her actions if he or she refuses treatment or does not follow the instructions of the physician. If a patient refuses treatment and chooses to leave the hospital, a release must be signed. Parkview Wabash Hospital land the attending physician cannot be held responsible for resulting harm.
  • The patient is responsible for protecting all personal property brought to the hospital.
  • The patient is responsible for being respectful of other patients and their right to privacy, including helping to control the level of noise and number of visitors in the room.
  • The patient is responsible for making payment arrangements with the hospital’s business office prior to discharge.

Cafeteria

Visitors are always welcome in the hospital’s cafeteria, located on the first floor. Cafeteria hours are

Breakfast: 6:30 a.m. to 9:30 a.m.

(Not available on Saturday and Sunday)

Lunch: 10:30 a.m. to 1:00 p.m.
Dinner: 4:30 p.m. to 6:00 p.m.

Chaplaincy Services

If you desire to talk to a chaplain, please have your nurse contact the chaplain on call, or call the front office operator at extension 0.

The hospital chapel is open 24 hours a day to people of all faiths for prayer and meditation. The chapel is located on the south side of the hospital’s first floor, next to the surgery waiting room.

Electrical Appliances

Electrical shock accidents can be prevented by asking a nurse to assist you when using an electrical

object, such as a razor, hair dryer, etc. All personal electrical appliances must be checked before use. Most personal electrical appliances-radios, heating pads, fans, etc.-are not permitted in the hospital.

Visitors and patients with PACEMAKERS: It is advisable and helpful to please inform the hospital staff upon entering the hospital that you have a pacemaker so that proper precautions can be taken. Many times, pacemakers can interfere with electrical monitoring.

Fall Prevention While In The Hospital

People who are ill, injured, frail, or elderly are especially vulnerable to falls. Some diseases and medications or changes due to aging can weaken muscles, alter the sense of balance and vision, and even cause a person to become confused or disoriented. For these reasons, all persons admitted to Parkview Wabash Hospital are assessed on admission and periodically during their stay for their risk of falling.

Risk Factors include:

  • A history of previous falls
  • Visual impairment
  • Gait/balance disorder
  • Decreased awareness
  • Presence of multiple tubes
  • Elimination urgency
  • Dizziness or weakness
  • Certain medication

Fall Risk Status

Patients who are determined to be at increased risk for falling will be placed on “Fall Risk”, and caregivers will be made aware of the need for special precaution.

  • A yellow sticker will be placed on the patient’s armband.
  • A yellow magnet will be placed outside the room on the door frame.
  • Yellow booties will be provided.

Ways Staff and Family Can Help Prevent Patient Falls

  • Check placement of call light, bedside table, over-bed table, chair, trash can and other items to be sure they are within easy reach.
  • Provide adequate lighting at all hours.
  • Prevent glare by adjusting lighting and window shades.
  • Keep bed in lowest position with wheels locked.
  • Assess need for assistive devices such as a walker, cane, or bedside commode.
  • Check placement of IV lines, tubes, and equipment.
  • Leave door open for more constant visibility of patient.
  • Place patient in room as close to the nurses’ station as possible.
  • Check patient frequently and offer assistance to the bathroom every one or two hours.

Financial Information

As a not-for-profit hospital, Parkview Wabash Hospital makes every attempt possible to provide cost-efficient, quality health care. It is important for the operation of the hospital for you to please meet your financial obligations promptly. If necessary, contact our business office and one of our financial representatives will help you make financial arrangements.

Your Bill

A hospital bill will be sent to both you and your insurance company shortly after your release. This bill will include costs for your care and daily hospital services, such as you room, medical equipment and supplies.

Professional Service Fees

Your bill will not include the fees of your physician nor the professional fees for interpreting pathology and radiology tests, emergency room services, anesthesia and other services. If you have a question about the billing of any professional fee, please call the telephone number printed on that bill.

Insurance Reimbursement

Parkview Wabash Hospital will submit all charges to your insurance carrier for consideration. We realize that insurance and billing can be confusing. Our financial representatives are here to help you meet your insurance company’s requirements and to answer any questions regarding your insurance.

A special brochure about billing and payment methods is available in the business office or from the patient representative.

Gift Shop

The Hospital Gift Shop is operated by the active members of our hospital auxiliary. The Parkview Wabash Hospital Auxiliary is an organization dedicated to providing assistance to the hospital and helping to improve our service to you. The Gift Shop is located in the front lobby of the hospital. The gift Shop hours vary by day. For more information, call extension 3241.

HIPAA

Your right to privacy is protected under the Health Insurance Portability and Accountability Act (HIPPA) of 1996. The purpose of this law is to protect private individual health information from being disclosed without the consent of the individual. Your protected health information may be used and disclosed by your physician, our hospital staff and others outside of our hospital that are involved in your care and treatment for the purpose of providing health care services to you or to obtain payment for your health care bills.

Information regarding a patient’s condition will be provided only to those family members the physician and/or nurse deems to be directly involved in the patients’ care or to those individuals the patient himself designates.

Infection Prevention

Avoiding contagious diseases like the common cold, strep throat, and influenza (“the flu”) is important to everyone. Here are three easy things you can do to fight the spread of infections like pneumonia, whooping cough, chicken pox, strep throat, tuberculosis, mumps, measles, rubella or SARS.

  1. Clean your hands
    • Use soap and warm water. Rub your hands vigorously for at least 15 seconds.
    • Or, if your hands do not look dirty, clean them with alcohol-based hand sanitizers. Rub the sanitizer all over your hands, especially under your nails and between your fingers, until your hands are dry.
    • Clean your hands before touching or eating food. Clean them after you use the bathroom, take out the trash, change a diaper, handle money, or play with a pet.
    • Doctor, nurses, dentists and other healthcare providers come into contact with lots of bacteria and viruses. So before they treat you, ask them if they’ve cleaned their hands.
  2. Cover your mouth and nose
    Many diseases are spread through sneezes and coughs. When you sneeze or cough, the germs can travel 3 feet or more. Controlling a cough if you are sick can help prevent the spread of infection to others.

    • Use a tissue!  Keep tissues handy at home, at work, and your pocket. Be sure to throw away used tissues and then clean your hands.
    • If you don’t have a tissue, cover your mouth and nose with the bend of your elbow or hands. If you use your hands, wash your hands right away.
  3. Avoid close contact if you are sick
    • If you are sick with a fever or other symptoms of a contagious illness, stay away from other people and stay home. Call work or school and tell them you are sick.
    • When you go for medical treatment, call ahead and ask if there’s anything you can do to avoid infecting people in the waiting room.

Living Wills

A packet of Advanced Directive Information, including a living will form, can be obtained at the registration office or from our patient representative.

It is important to have advanced directives, such as a living will, drawn up prior to an incapacitating illness. A living will enables you to stipulate the kind of life-prolonging medical care you would want if terminally ill and unable to make medical decisions.

We encourage you to talk to your family and physician regarding your wishes for healthcare and have an advanced directive completed.

Pain Management

Pain is an uncomfortable feeling that tells you something may be wrong in your body. Sudden and severe pain requires immediate attention. Pain that does not go away might be a signal that there is a problem. It is important for you to tell your nurse and doctors when you are having pain. This will help the doctor diagnose your illness and determine the best way to relieve your pain.

Good Pain Control Is Important

Pain Control can help you get well faster. With less pain from illness or surgery, you can increase your daily activities, sleep better, eat better, and feel more positive.

Pain management does not mean that you will be completely pain free, but you should feel more comfortable.

As a patient at Parkview Wabash Hospital, you have certain rights and responsibilities about pain.

The Pain Scale

Your doctor and nurses cannot tell how much pain you are having. They need your help. To help us understand the intensity of your pain, we use a number scale and ask you to rate your pain on a scale of 0 to 10. Zero means no pain at all, and 10 means the worst pain you ever experienced.

What You Should Tell Your Doctor or Nurse about Pain

  1. If you are feeling pain
  2. The location of the pain
  3. How long you have had this specific pain
  4. They type of pain- dull, sharp, pressure, aching, throbbing, etc.
  5. If you have taken pain medicine and it is not helping

Pain Medications

It is best to ask for pain medicine when your pain starts rather than waiting until it is very bad. Pain medicines often work better if you take them at regular times.

Some patients worry about becoming addicted to pain medicines. Many studies have shown that addiction is very rare for a person taking pain medicine as ordered for the short time period of an acute illness or injury.

What You Can Expect in Treatment for Pain

  1. To be told about pain and pain relief options.
  2. To be treated by a caring staff who believe your reports of pain and are working to help you manage your pain.
  3. To have your questions answered about pain and pain management.
  4. To be able to talk about pain relief choices with your doctors and nurses and about any worries you have regarding pain medications.

Patient Representative

A patient or social service representative is available to all our patients and their family members. Should you have any concerns while you are here you many contact our patient representative at extension 2280. Our patient representative can tend to you or your family’s needs and answer your questions.

A patient representative can be contacted directly between the hours of 8 a.m. and 4 p.m. or by telling your nurse you wish to see our patient representative. After hours dial 0 and ask to speak to the administrator on call. If you are not satisfied with the resolution of your concerns, you may contact any of the following:

  • Indiana State Department of Health (317) 233.1325
    The Joint Commission (800) 994.6610

Physician Directory

(See a full listing on this website)

Planning for Discharge

One of the first things most people think of when admitted to a hospital is, “When can I go home?” Getting our patients well enough to leave the hospital is our goal.

Your doctor will communicate to you and your care team a likely date for leaving the hospital. It is possible that this date may change depending on your progress, test results, etc.

Physician Instructions

You will be given written Discharge Instructions on the day of your departure. It is important that you review and understand these instructions. Please ask questions of your doctor or nurse if there is something you do not understand.

These instructions may include information on the following:

  • Medications you are to continue or begin taking after you leave the hospital.
  • Special instructions on how to care for yourself when you leave the hospital.
  • Follow-up care, such as appointments for therapy, home health or when you will see your doctor.

You may receive a patient satisfaction survey in the mail following your treatment. By completing and returning the survey, you are helping us know more about the care you received and if we are meeting your healthcare needs. This information is important in achieving our goal of doing everything necessary to provide you with quality care and personal attention.

Smoking Policy

Parkview Wabash Hospital is committed to providing a safe and healthy environment for its staff, patients, and visitors. Consistent with its commitment, Parkview Wabash Hospital prohibits smoking and all other tobacco use on all Parkview Wabash Hospital owned and leased properties, including parking areas. This policy applies to all staff, patients, visitors and vendors/contractors. In the interest of health, comfort and safety, your cooperation in not smoking is appreciated.

Telephones

Every room has a telephone for your use. For your convenience, the hospital provides direct dialing for incoming calls. To learn your direct number, please check with your nurse.

To place a local call, key “9” then your desired number.

We cannot add long distance charges to your hospital bill.

Valuables & Belongings

We advise that you not keep anything of value in your room. The hospital cannot be responsible for lost or stolen items. Valuables such as money, jewelry, dentures, hearing aids, eyeglasses, etc. should be kept at home or with the person accompanying you to the hospital. If this is not possible, please check with the registration staff or your nurse for information about the hospital safe.

Any articles found or left behind in a patient’s room will be forwarded to the nurse’s station or the patient representative. 

Vending Machines

Soft drinks and snacks are available 24 hours a day from the vending machines, located in the Emergency Room.

Visiting Hours

While you are in the hospital, we encourage your family members and friends to visit. Visitors should check first with the nurses’ station for the patient’s condition. Children are welcome to visit family members, but it is important that the child be in good health and should not exhibit any signs of illness. This is to protect our patients as well as other visitors.

Critical Care Center (ICCU)

Open visitation with the following recommendations:

  • No more than 2 visitors at a time.
  • Children less than 16 years of age need to be with an adult.
  • Visitor may be asked to step out to the lounge at any time if need would arise in the unit.
  • To promote the rest and welfare of all of our patients, we discourage anyone staying in room overnight.
  • A designated person will be notified of any changes in the patient’s status.

After Hours- If you need to enter the hospital after 9:00 p.m., please do so through the Emergency Care Center entrance located on the west side of the hospital. The front lobby entrance closes at 9:00 p.m.

Volunteers

Many of our services are assisted by the efforts of numerous volunteers who devote countless hours every year to your care. There is a wide variety of work and assistance that is continuously needed and only requires your willingness and desire to help. If you or someone you know would like to be a volunteer at the hospital, please contact our Volunteer Coordinator at 569.2402 or 569.2254. Your support would be very much appreciated.

Accreditation’s

AmericanCollegeof Pathologist

AmericanCollegeof Radiology

Food & Drug Administration

Joint Commission on Accreditation of Healthcare Organizations.

Licenses

Indiana State Department of Health

Medicare and Medicaid

Memberships

AmericanHospitalAssociation

IndianaHospital& Health Association

IndianaRural Health Association

MidwestHealth Net

Northeast Indiana District Council